Intelligence & communication
The need clears up and the right scope becomes visible.
Call traffic spreads across personal phones, customer history is lost and the team cannot see who is following what. Communication must not sit outside the workflow.
KİME UYGUN?
- Companies managing calls from multiple teams or locations
- Operations that want call recording and routing visibility
- Teams that want to connect customer communication with CRM and support flows
DELIVERABLES
- Number and routing plan
- Team, hours and greeting flows
- Data model for call records
- CRM / support connection points
- Usage and handover documentation
TECHNOLOGY USED
SIP/VoIP infrastructure, secure web dashboard, role-based access, call events, webhook-ready integration layer and the WYN CRM data model.
TAHMİNİ KAPSAM
Number count, team structure, recording policy and the existing phone provider define the scope. The first delivery is a working communication flow with management visibility.
SÜREÇ
- 01We map the current call flow.
- 02We clarify the number, team and permission structure.
- 03We set up greeting and routing scenarios.
- 04We make history, ownership and follow-up visible in the dashboard.
- 05We test and hand over to the team.